True Rep responds to Sharks unhappiness with non disclosure of the "NOT FREE" freeroll. No apology or admission of doing anything wrong from this clown.
Chris at True:
Do you want to run a freeroll next week, with the same requirements as this weekendpast ?
Tell your offended database that Truepoker runs Newbie S&G freerolls everyday, giving away money to players that have not made a deposit, They are welcome to return this week and try their luck there.
Thats funny, I hope you talk that way to me when we meet in person at a convention. You might not like the result.
I'm offended that you set these up late, and didnt disclose that they were not true freerolls. As I mentioned, 4 years and 400 events with 30 sites this has never happened. You should apologize and be humble or explain why you forgot to mention they needed to deposit to play a freeroll. Instead you send this unprofessional response. You don't even mention that your setting these up late hurt my promotion of the event. It costs $$ to send emails to 20,000, are you aware of this? I sent the email on Wednesday you don't get the event up until late thursday after I emailed you asking what the problem was. You promised they would be up a week earlier. No apology on this either.
Chris at True:
If someone opted out of your database because they were asked to deposit, what was their real value ? (There is an unlimited market for FREE money, a player who refuses to make any deposit is probably in the less valuable segment of the FREE money market.)
Your actions cost me 30 members and this is your response? Unbelieveable.
I'm not a "short term" thinker like you. Players that were only freerollers 1 year ago are now multitabling 5/10 short at Absolute for me. AP and I never alienated them 1 year ago by offering free rolls and not disclosing they would need to deposit to play. I signed up 2000 playchippers 4 years ago at Absolute. Some are now making their very first deposits. Absolute never played non-disclosure games and when they made mistakes they apologized and treated me and my players with respect.
There is nothing wrong with saying upfront: "Players, you need to deposit to play this freeroll" If we had agreed to this its an easy disclosure. But then I don't get 400-600 players to register. I only get 50 or so.
You don't GET IT. Plenty of good sites left that do. Next case.
The Shark Freeroll at new Tour stop True Poker was set up by True for depositing players only. Excuse me? A freeroll that you can't play unless you deposit?
True didnt tell me they set it up so that only depositors could play. Then, when I sent them a note they didnt even say "sorry" that they didnt communicate their little trick they pulled. Its an attempt to get more deposits. Couldnt they just be honest about it?
We got more OPT OUTS from our emails this week then we have ever had. It was because players went to True and couldnt enter for free, after I sent them there to play for free.
I've never had a site pull this (400 events in 4 years) so it was a total blindside.
I've instructed them to cancel both events. I don't feel good about promoting sites that play games. Just a "sorry, we should have mentioned, it was a mistake" probably would have appeased me.
I'd rather play less events and fewer sites than allow sites to play games with our members.
We didnt receive our first complaint about this situation until friday (email to 20,000 went out wednesday). We need players to post in the forum and let me know when things don't go correctly. Thats why we set our forum up.
Sorry for the problems,